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CONSIGNOR INFORMATION
FAQs:
How do I access my consignor account?
Track the sale of your items and see their appraised prices on our Consignor Portal. If it is your first time logging on, your username and password will be your email address.
How do I change the password on my consignor account?
What percentage of the sale price do consignors receive?
Our commission chart for items is linked here. If you have any questions about your specific items, please feel free to check your consignment account.
Are there any additional fees or charges?
Any jewelry valued over $1000 requires an independent appraisal for authenticity and value, appraisals are $50/item and paid for by the consignor.
Fine jewelry valued from $500 to $1000 also requires special attention in the valuation process. If, after evaluation from our jewelry experts, the consignor requests their item(s) back before NSE has had 45 days to try and sell it, a $20/item fee may be applied.
All quartz watches are inspected for authenticity and will receive a new battery - batteries are $20 and paid by the consignor.
All payouts via check incur a $4 check fee.
How can I track the status and sales of my consigned items?
You can track the sale of your items in your online consignment account.
How often are consignors paid for sold items?
Checks for items sold above $50 are cut at the beginning of each month; checks $50 and under are paid quarterly in March, June, September and December to avoid assessing multiple check fees.
Can I retrieve unsold items, and is there a timeframe for doing so?
Unsold items can be requested to be picked up or donated. Please contact us one week ahead of your pickup date (found via your consignor account) so we have time to retrieve and set aside your pieces, as they might be located at multiple stores. Use this form to request a consigned item from our floors, Pickup/Donate Items.