Glencoe Location. Hourly, 35-40 hours per week; Tuesday through Saturday; occasional Sundays, Mondays, and evenings for special events

Lead our Glencoe store operations, manage staff and volunteers, and drive sales success while ensuring exceptional customer service and store performance.

Requirements: Strong people and sales skills, retail/resale management experience

Position Overview

North Shore Exchange is seeking an experienced and highly organized Store Manager to lead our flagship Glencoe location. This is a hands-on leadership role for someone who thrives in luxury resale, enjoys building relationships with clients and consignors, and can confidently oversee daily retail operations in a fast-paced environment.

 What We’re Looking For

The ideal candidate is polished, dependable, proactive, and highly service-oriented, with a strong eye for fashion and detail. They should be equally comfortable leading a team, assisting customers on the sales floor, and managing operational responsibilities
behind the scenes.

Responsibilities

• Oversee daily operations of the Glencoe retail store
• Deliver exceptional customer and consignor experiences
• Drive sales performance and maintain merchandising standards
• Assist with inventory management, pricing, and product flow
• Maintain strong visual presentation throughout store; assist in stocking, arranging, and displaying merchandise to show, promote and sell in an effective manner. 
• Lead, develop, coach, support and mentor Assistant Managers and volunteers to continually enhance their skillsets to drive store success
• Support luxury authentication and quality standards
• Troubleshoot customer service and operational issues professionally and efficiently
• Manage inventory through markdowns to promote sales; removing and replacing unsold inventory; and preparing unsold inventory for transfer to our Warehouse and/or for donation to receiving agencies
• Audit and ensure most expensive merchandise is secured to avoid theft/loss
• Handle and resolve customer/consignor issues in a timely manner to ensure customer satisfaction and retention
• Review and approve payroll to ensure timely and accurate processing
• Perform duties related to opening and/or closing the store, including cash and receipt reconciliation, bank deposits, consignor email/phone communications, and securing the store and it’s high-value items.
• Coordinate with leadership on promotions, events, and operational priorities

 Qualifications

• A degree in Sales,Marketing, Business or similar field; or equivalent combination of education and experience required.
• 5+ years of retail sales experience with luxury products, with at least 3 years of supervising experience preferred
• Luxury resale experience strongly preferred
• Strong fashion knowledge and understanding of luxury/designer brands
• Experience working in high-touch customer service environments
• Familiarity with Liberty software and Shopify strongly preferred
• Excellent organizational, communication, and leadership skills
• Ability to multitask and remain calm under pressure
• Comfortable working collaboratively with both staff and volunteers

 To apply, please submit a resume and brief cover letter outlining your relevant experience to apply@northshoreexchange.org

Location: Warehouse, Highwood, IL; Part-Time, 15-20 hours per week

Overall Purpose:  Why the Job Exists & What You Will Do:    

As the Intake/Pricer Associate, you will assist and handle basic receipt, pricing, and preparation of store merchandise in an efficient and timely manner to support the sales success of the organization.

Essential Job Functions & Expected Outcomes:  Your Accountabilities in the Role 

• Excellence in Merchandise Handling & Pricing for Store Sales Success: 100% of the job                                                 
• Assists in communication with consignors to facilitate receipt and pricing of merchandise in a timely manner.
• Researches consigned and donated merchandise to assess market value and mark the items to ensure proper sales price of product.
• Enters item data, including description and pricing, into database to ensure proper documentation and security of inventory.
• Reviews and organizes inventory to ensure optimal and timely placement for sale in store.  
• Assists in recruiting/mentoring new volunteers and consignors as needed to meet or exceed organizational goals. 

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

• Education: A high school diploma or equivalent preferred; or equivalent combination of education and experience required.
• Experience: 1+ years of work experience in a retail environment, preferably with luxury goods. 
• Functional Skills: Strong customer service, retail sales, and inventory management skills. Ability to process orders timely, accurately, and effectively; ability to multi-task with a strong attention to detail and mathematical skill set.  Strong skill set in researching, showing, promoting, and pricing products or services.  Knowledge of methods for showing, promoting products or services that enhance sales would be a plus. Knowledge of the home decor, art and resale marketplace would be a plus.
• Excellent Communication Skills: High level of comfort communicating with consignors and customers in person, by phone and via email to ensure the best customer experience possible.
• Technology Aptitude/Skills: Basic PC skills including internet search strategies, database spreadsheet, email and credit card software utilization skills. Microsoft Office, Excel, and Google Docs skills required.
• Language Skills: Good verbal and written communication skills.
• Leadership/Behaviors: Strong customer-focus, work ethic, humble and high integrity, independent and self-driven with the ability to collaborate with others; flexibility to fill in for others as needed. Able to resolve problems and interpersonal conflicts well.  Respectful and positive personality to compliment the team. 
• Culture Match Behaviors:  Reliable and able to work within a close team while possessing individual accountability and integrity within the role.

Core Values that Apply to All Positions: 

• Respects and values our customers, grantees, consignors, employees and volunteers
• Seeks to exceed expectations
• Seeks to give to others
• Seeks to take care of our planet 
• Enjoys fun, laughing, and passionately working together
• Kind, fair and compassionate to all
• Exists to help others
• Celebrates successes 

Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, desktop printers.

Physical Requirements to Perform Essential Functions:

• Ability to operate keyboard and view computer screen frequently
• Ability to use hands and fingers and to reach for and handle objects to perform tasks frequently
• Ability to perform typing on a frequent level
• Ability to write ideas/information in a logical flow frequently
• Ability to read small print, comprehend and respond due to nature of the work on a frequent basis
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently 
• Ability to listen to others, reason, analyze, problem-solve, and respond frequently
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull, and carry items frequently
• Lifting up to 35 lbs. sporadically

Environmental Conditions & Travel:

• The employee is primarily exposed to a warehouse environment.
• The employee is required to wear closed toe shoes and follow applicable safety precautions.
• This position may face inclement weather conditions when traveling
• Travel: Limited, less than 5%. 

Location: Intake Center, Glencoe, IL (primary); Part-Time, 20-25 hours per week, including Saturdays

Overall Purpose:  Why the Job Exists and What You Will Do:    

The Intake Associate (Fashion) supports the intake process in overseeing the procurement and intake of high-quality merchandise (fashion, handbags, jewelry and accessories) for North Shore Exchange. This role ensures a smooth and professional consignor experience while helping drive sales growth. The Intake Associate works closely with the Customer Experience Manager, Pricing Team, and Store Managers to deliver efficient operations and excellent service.

Essential Job Functions & Expected Outcomes:  Your Accountabilities in the Role 

• Excellence in Fashion Intake and Consignor Relations for Store Sales Success: 100% of the job   Handle daily intake operations, including coordinating consignor drop-offs, appointments, virtual/home visits, and consignor give-backs/pick-ups
• Onboard new consignors and maintain strong relationships with existing ones.
• Provide customer service support, including scheduling, appointments, and follow-up.
• Conduct home visits as needed
• Ensure timely processing and organization of merchandise with the Pricing Team.
• Assist in maintaining accurate records, reports, and intake communications

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any time with or without notice.

Position Requirements:

• Education: A high school diploma or equivalent preferred; or equivalent combination of education and experience required.
• Experience: 1+ years of work experience in a retail environment, preferably with luxury goods. 
• Functional Skills: Strong customer service, retail sales, and inventory management skills. Ability to process orders timely, accurately, and effectively; ability to multi-task with a strong attention to detail and mathematical skill set.  Strong skill set in researching, showing, promoting, and pricing products or services.  Knowledge of methods for showing, promoting products or services that enhance sales would be a plus. Knowledge of the home decor, art and resale marketplace would be a plus.
• Excellent Communication Skills: High level of comfort communicating with consignors and customers in person, by phone and via email to ensure the best customer experience possible.
• Technology Aptitude/Skills: Basic PC skills including internet search strategies, database spreadsheet, email and credit card software utilization skills. Microsoft Office, Excel, and Google Docs skills required.
• Language Skills: Good verbal and written communication skills.
• Leadership/Behaviors: Strong customer-focus, work ethic, humble and high integrity, independent and self-driven with the ability to collaborate with others; flexibility to fill in for others as needed. Able to resolve problems and interpersonal conflicts well.  Respectful and positive personality to compliment the team. 
• Culture Match Behaviors:  Reliable and able to work within a close team while possessing individual accountability and integrity within the role.

Core Values that Apply to All Positions: 

• Respects and values our customers, grantees, consignors, employees and volunteers
• Seeks to exceed expectations
• Seeks to give to others
• Seeks to take care of our planet 
• Enjoys fun, laughing, and passionately working together
• Kind, fair and compassionate to all
• Exists to help others
• Celebrates successes 

Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, desktop printers.

Physical Requirements to Perform Essential Functions:

• Ability to operate keyboard and view computer screen frequently
• Ability to use hands and fingers and to reach for and handle objects to perform tasks frequently
• Ability to perform typing on a frequent level
• Ability to write ideas/information in a logical flow frequently
• Ability to read small print, comprehend and respond due to nature of the work on a frequent basis
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently 
• Ability to listen to others, reason, analyze, problem-solve, and respond frequently
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull, and carry items frequently
• Lifting up to 35 lbs. sporadically

Environmental Conditions & Travel:

The employee is primarily exposed to a warehouse environment.

The employee is required to wear closed toe shoes and follow applicable safety precautions.

This position may face inclement weather conditions when traveling

Travel: Limited, less than 5%. Here you can place an explanation or answer to the question.

Location: Warehouse, Highwood, IL; Part-Time, 20-30 hours per week

Overall Purpose:  Why the Job Exists & What You Will Do:    

As a Driver/Mover, you will be responsible for the safe transfer and movement of stock from consigners, between stores, and with end customers.  Will also assist store managers with set up and placement of furniture in the stores to meet the organization’s goals.

Essential Job Functions & Expected Outcomes:  Your Accountabilities in the Role 

• Excellence in Safe Product Delivery & Set Up to Drive Customer/Organization Goals: 100% of the job                                               
• Transports furniture, home goods and supplies from consignor and donor locations, warehouse location, end customers, and between stores.
• Meets, communicates with, and coordinates the pickup/delivery of furniture and home goods with consigners/customers and store managers in a polite, professional, and timely manner.
• Organizes stored furniture inventory in warehouse to assist with organizational efficiency and inventory control (including labels, wrapping, photo set up, etc.)
• Assists and provides setup and takedown assistance for major events as needed to support the event. 
• Performs minor maintenance functions as directed to meet organizational needs. 
• Uses various moving equipment, dollies, push carts and shipping materials to move furniture and home goods without damage in a safe and efficient way. 
• Reviews processes and looks for enhancements to drive efficiencies. 
• Supports the organization in other duties, as needed, to help ensure overall organizational success. 

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any time.

Position Requirements:

• Education: A high school diploma or equivalent preferred; or equivalent combination of education and experience required.
• Experience: 1+ years of work experience as a delivery driver and/or mover, or similar work experience preferred.
• Certification(s): Valid Illinois Driver’s License required and safe driving record.
• Functional Skills: High attention to detail and organization skills with an ability to read and understand documents; strong prioritization skills as well as ability to multi-task and problem solve issues in a fast-paced environment. Flexible work schedule as needed to meet deadlines. Mechanically inclined with the ability to use hand tools and moving equipment. Solid math and inventory control skills. 
• Technology Aptitude/Skills: Basic PC skills.
• Language Skills: Good verbal and written communication skills; able to communicate politely, intelligently and professionally with customers.
• Leadership/Behaviors: Strong customer-focus, work ethic, high integrity, independent, innovative, and self-driven to create solutions; ability to solve problems and conflicts effectively. Flexible, collaborative, positive personality, and listens/learns to grow with the organization
• Culture Match Behaviors:  Professional in appearance, reliable and able to work within a close team while possessing individual accountability and integrity within the role.

Core Values that Apply to All Positions: 

• Respects and values our customers, grantees, consignors, employees and volunteers
• Seeks to exceed expectations
• Seeks to give to others
• Seeks to take care of our planet 
• Enjoys fun, laughing, and passionately working together
• Kind, fair and compassionate to all
• Exists to help others
• Celebrates successes 

Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.
• This role works with basic hand equipment and tools when performing the role such as cutters, hammers, mallets and screw drivers.
• This role routinely uses various moving equipment such as dollies, push carts, shipping materials, plastic wrap and blankets.

Physical Requirements to Perform Essential Functions:

• Ability to sit and operate motorized equipment frequently
• Ability to use hands and fingers to operate hand tools/equipment and machinery frequently
• Ability to operate keyboard and view computer screen occasionally
• Ability to write ideas/information in a logical flow occasionally
• Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis
• Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to read small print and respond due to nature of the work on a frequent basis
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently 
• Ability to listen to others, analyze, problem-solve, and respond frequently
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull, and carry items frequently
• Lifting up to 50 lbs. sporadically and 200 lbs. with assistance.

Environmental Conditions & Travel:

• The employee is primarily exposed to a warehouse environment where the noise level is moderate to high. 
• The employee may be required to wear personal protective equipment such as safety glasses, ear plugs, and steel toed shoes.
• The position may face exposure to variances in temperature and working around mechanical parts or confined spaces frequently.
• This position may face inclement weather conditions when traveling.
• Travel: 50% travel to various locations. 

Location: Warehouse, Highwood, IL; Summer 2026, Part-Time

NOTE: Must be available to work our two Summer Sidewalk Sales (Glencoe, June 19-20 and Wilmette, July 10-11)

As a warehouse intern, you will gain experience in the basic daily Warehouse operations of North Shore Exchange, primarily focused on the furniture, home decor and website fulfillment aspects of our business.

Essential Job Functions                                        

• Organize stored furniture inventory in warehouse to assist with efficiency and inventory control (including labels, wrapping, photo set up, etc.)
• Provide setup and takedown assistance for both Summer Side Walk Sales
• Move/load furniture to/from stores and consignors
• Assist in store setup of furniture displays
• Create furniture tags for onsite inventory
• Photograph furniture
• Clean up and organize the Warehouse
• Sort hangers, wipe bins/organize lids/bins, etc
• Use various moving equipment, dollies, push carts and shipping materials to move furniture and home goods without damage in a safe and efficient way.  
• Support the organization in other duties, as needed, to help ensure overall organizational success. 

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any time.

Position Requirements:

• Education: Must be 18 years of age or older, currently enrolled in a two-or four-year college program
• Experience: 1+ years of work experience as a delivery driver and/or mover, or similar work experience preferred.
• Certification(s): Valid Illinois Driver’s License required and safe driving record.
• Functional Skills: High attention to detail and organization skills with an ability to read and understand documents; strong prioritization skills as well as ability to multi-task and problem solve issues in a fast-paced environment.
• Technology Aptitude/Skills: Basic PC skills.
• Language Skills: Good verbal and written communication skills; able to communicate politely, intelligently and professionally with customers.
• Leadership/Behaviors: Strong customer-focus, work ethic, high integrity, independent, innovative, flexible, collaborative, positive personality, and listens/learns to grow with the organization
• Culture Match Behaviors:  Professional in appearance, reliable and able to work within a close team while possessing individual accountability and integrity within the role.

Core Values that Apply to All Positions: 

• Respects and values our customers, grantees, consignors, employees and volunteers
• Seeks to exceed expectations
• Seeks to give to others
• Seeks to take care of our planet 
• Enjoys fun, laughing, and passionately working together
• Kind, fair and compassionate to all
• Exists to help others
• Celebrates successes 

Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.
• This role works with basic hand equipment and tools when performing the role such as cutters, hammers, mallets and screw drivers.
• This role routinely uses various moving equipment such as dollies, push carts, shipping materials, plastic wrap and blankets.

Physical Requirements to Perform Essential Functions:

• Ability to use hands and fingers to operate hand tools/equipment and machinery frequently
• Ability to operate keyboard and view computer screen occasionally
• Ability to write ideas/information in a logical flow occasionally
• Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis
• Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to read small print and respond due to nature of the work on a frequent basis
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently 
• Ability to listen to others, analyze, problem-solve, and respond frequently
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, twist, push, pull, and carry items frequently
• Lifting up to 50 lbs. sporadically and 200 lbs. with assistance.

Environmental Conditions & Travel:

• The employee is primarily exposed to a warehouse environment where the noise level is moderate to high. 
• The position may face exposure to variances in temperature and working around mechanical parts or confined spaces frequently.
• This position may face inclement weather conditions when traveling.
• Travel: local to Glencoe, Wilmette and/or Chicago.